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FULFILLMENT

FULFILLMENT

SOFD delivers a complete array of services for Catalog, Retail, Direct Response, E-Commerce and other consumer markets in an easy-to-implement and cost-effective manner. SOFD will pick, pack, assemble and ship your products in a timely manner while managing your inventory levels to allow for maximum flexibility during periods of fluctuating demand.

PICK, PACK and SHIP

After your customers' orders are received, they are picked from your inventory, packed according to your specifications per your instructions, and shipped according to your customer's requirements. In-stock items are shipped within 24 hours, although timing can be adjusted to fit your needs in most situations.

WAREHOUSING

RECEIVING & WAREHOUSING

Once your product arrives at our warehouse we can have it ready for shipment to your customers within 24 hours. We will perform a thorough inspection of the merchandise that we received based on your requirements.

Our warehouse functions as your "bricks and mortar." We can receive shipments either directly from you or your manufacturers to lower your cost structure and improve profitability. We will insure that your inventory receives the appropriate amount of dedicated space to provide you with fast and efficient delivery of your products to your customers. While in our possession you inventory is insured, monitored, and maintained with the highest standards.

RETURNS MANAGEMENT

RETURNS MANAGEMENT

It's a fact of life that a certain number of orders placed by your customers will be returned for any number of reasons. Fast and efficient management of your returns will promote customer loyalty and insure repeat business. As part of our value-added services, we offer quick returns processing and management in accordance with your return policies so that you and your customers are promptly and properly credited for the transaction.

VALUE-ADDED SERVICES

CUSTOM SERVICES AVAILABLE UPON REQUEST

  • Kitting
  • Product repackaging and tagging
  • Unsold product liquidation
  • Special product inspection requirements
  • Return refurbishing
  • Assembly - can be customized to any products you design
  • Preparation of special retail or catalog orders
  • Management reports:
     
    - Orders shipped
    - Shipping items
    - Package destinations
    - Order and package tracking
    - Items per order
    - Shipping charges
    - Inventory status and replenishment needs
    - Returns management
    - Customized reports per your specifications
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